Contact Centre

Enhance Microsoft Teams Calling with one of our certified Contact Centre solutions

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How we can help you

Contact Centre

A centralised platform for customers to reach out with questions or concerns. The platform-contact centre can improve customer satisfaction by ensuring that customers always have their preferred way to reach expertise who can address their needs in a timely manner.

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Hybrid Work

Provide an approach that designs a work experience around and for the individual wherever they are on-site, off-site, and in mixed mode, moving between locations on any given day or time.

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Meeting Rooms

Simple easy to use meeting spaces that incorporate everything you need to interact, connect, and collaborate with internal and external users seamlessly and intelligently, covering every room from the huddle to extra-large spaces.

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Use text, email, chat, VoIP, PBX, virtual meetings, and video conferencing to make sure you stay up to date with your entire business operation at the touch of a button, using one vendor to streamline the entire process.

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To link caregivers and patients in real-time, enhancing the information available to staff, while increasing the quality and experience of patient care in aged residential care facilities, rest-homes, and hospitals.

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Why choose Telesmart?

With a vast amount of experience in collaboration and telecommunications, Telesmart has over 20 members in our IT services and support team. Individual industry experience ranges from ten to over forty years, so you know you’ll be working with a true expert every step of the way! 

Other specialist areas include employee and customer experience, and security – we know how to keep your hardware and data safe from cyberattacks, and we know the best way to get your whole team working together and securely.  

What’s more, all your services will come from one vendor, which saves you the hassle of managing different relationships for the same job! 

Our customers love to work with us…

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What our customers say

Experience Telesmart’s solutions for yourself!

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Broaden your horizons

You can always learn more about the industry, so here’s a hand-picked piece of educational content to keep your cogs turning…

Preparing for the Certainty of Uncertainty with Hybrid-First Ways of Working

Our latest news

Stay up to date with what is going on in Telesmart’s world


ITIL 4 Recertification


Telesmart at IT Nation


Did you know?


How do you mitigate a Teams outage?


Telesmart and Yealink can help you get the most out of your meeting rooms


Congratulations Ben Mak


Welcome, Cameron Reid


New Auckland Office Location


A healthy lifestyle


News from day 1 of the 4th annual Contact Centre Summit


Telesmart will be at the 4th Annual Contact Centre Summit


Telesmart has been approved as a Cisco Provider